As required by K11 Art House, all customers have to wear masks in the cinema and have their body temperature checked before admission. Customers detected with high temperature or fever and those who without masks will be denied admission.
For audience who are denied during admission, please return the completed refund application form and ticket by post to the Hong Kong International Film Festival Society Office (8/F, The Rays, 71 Hung To Road, Kwun Tong, Kowloon, Hong Kong) on or before 13th March 2020, with the subject “Refund Application” on the envelope. Please note that no service fee and other charges will be refunded. We will finish the refund produces within 4 weeks after the application period.